bak88 Privacy Policy

bak88 ("the Platform", "we", "us", "our") operates bak88.app, an online casino and sports betting platform serving players based in Bangladesh. We take the protection of your personal data seriously. This Privacy Policy describes the categories of personal information we collect, the purposes for which we process it, the legal bases for that processing, and the rights available to you as a data subject.

This Privacy Policy applies to all users of bak88.app, including visitors who browse without registering and registered account holders who place bets or make transactions. It should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which form part of the agreement governing your use of the Platform.

bak88 collects personal information that is necessary to operate the Platform, comply with legal obligations, prevent fraud, and deliver a safe and fair gambling experience. The categories of personal information we collect include:

• Identity information: your full name, date of birth, and any government-issued identification documents submitted during KYC verification.
• Contact information: your mobile phone number and email address used during registration or provided to our support team.
• Financial information: transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash mobile number), and account balance history.
• Technical information: IP address, device type, browser type and version, operating system, and session data collected automatically when you access bak88.app.
• Behavioural data: your betting history, game play records, bonus usage, and platform interaction patterns — used to detect fraud, monitor responsible gaming indicators, and personalise your experience.

We collect this information through the registration form, KYC verification process, payment transactions, your ongoing use of the Platform, and communications you send to our support team. We do not collect more data than is strictly necessary for the purposes stated in this policy.

bak88 does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: we share the minimum information necessary with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your financial transactions. These providers operate under their own privacy policies and may not use your data for any other purpose.
• Game providers: platform-level session data may be shared with our game providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to facilitate game delivery and detect cheating or RNG integrity issues.
• Legal authorities: we may disclose your personal data to law enforcement agencies, regulators, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bak88, its users, or the general public.

All third parties with whom bak88 shares personal data are required to handle that data in accordance with applicable data protection standards. We do not permit third-party service providers to use your personal data for their own marketing or commercial purposes.

bak88 uses cookies and similar browser-based technologies on bak88.app to enhance your experience, maintain your session, and gather anonymous analytics data. We use the following categories of cookies:

• Essential cookies: necessary for the Platform to function correctly. These manage your login session, maintain account preferences, and enable core features such as the cashier and game loader. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: collect anonymous information about how visitors use bak88.app, such as which pages are visited most frequently and where users encounter errors. This data is aggregated and does not identify individual users.
• Preference cookies: store your chosen language, display settings, and other personalisation options so that your preferences are remembered between visits.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will prevent you from accessing certain features of bak88.app, including the ability to log in and place bets. Disabling analytics or preference cookies will not affect your ability to use the Platform but may result in a less personalised experience.

As a data subject, you have rights in respect of the personal information that bak88 holds about you. These rights include:

• The right of access: you may request a copy of the personal data bak88 holds about you at any time by contacting [email protected].
• The right to rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• The right to erasure: in certain circumstances, you may request that bak88 delete the personal data it holds about you. This right is subject to overriding legal obligations that may require us to retain certain records.
• The right to object: you have the right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time free of charge.
• The right to data portability: where technically feasible, you may request that bak88 provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of the rights listed above, please contact our support team at [email protected]. We will respond to all valid data rights requests within 30 days of receipt. In some cases we may need to verify your identity before processing a request.

bak88 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to bak88 without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete the relevant account and all associated data without delay.

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which bak88 handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]. Our support team is available 24/7. Please include your registered username and a brief description of your privacy query in all correspondence so that we can assist you as efficiently as possible.